The Business Recorder:

After successful completion of Watan Card project, National Database and Registration Authority (NADRA) launched Complaint Redressal System (CRS) to help the flood-hit people.

Under CRS, NADRA will facilitate all registered persons in flood affected areas, which were not part of the Flood Relief System due to any CNIC or notification", said Tariq Malik, Deputy Chairman NADRA here on Tuesday

We have successfully issued 1.342 million Watan Cards to affected people who have received over Rs 24.62 billion assistance from the federal government", Malik said. "

The system is mainly to identify and authenticate genuine beneficiaries left over from the registered population in flood affected areas and to set up effective and adequate mechanism that yields transparent delivery of relief and rehabilitation aid to the affected population". NADRA deputy chief said, adding that the CRS will deal with issues of individuals who were not able to become part of flood relief system mainly due to address issues like marital status, widows and next of ken.

In this regard, NADRA has facilitated the provincial governments for providing requisite access to the flood relief Management Information System for grievance redressal, he said.

In Sindh NADRA has also provided hardware and connectivity at DCO offices for efficient and prompt resolution of grievances, he said, adding that this process has started seamlessly and NADRA is receiving such cases on daily basis whereas eligible beneficiaries are made part of the flood relief system after applying the requisite business rules.

"We want to walk an extra mile but we don't want to walk alone, provincial authorities must take the lead," said Malik.

He said that the procedures of redressal have been made very simple by allocating all requisite performas and attestation rights to DCOs. The applicants have to approach concerned district administration offices where DCOs on the prescribed performas authenticate the beneficiary for inclusion in the flood relief system after due diligence, he
added.

The cases are forwarded to Provincial/State Disaster Management Authorities who compile the cases and forward them to NADRA for validation. NADRA applies the business rules and validates all the lists and eligible record is made part of the flood relief system.