18.12.10

NADRA Retains ISO 9001:2008 Certification

Quality Management Department of National Database and Registration Authority (NADRA) successfully retained the ISO 9001:2008 Certification in the recent surveillance audit, says a press release.
The audit was conducted by internationally accredited body Direct Assessment Services (DAS Pvt.) Ltd. on October 15 last. The auditors appreciated the system and processes and commented positively on the continual improvement and expansion of Quality Initiatives taken by the department.
Deputy Chairman of NADRA, Tariq Malik, said on this occasion, “We are in the process of promoting the highest Quality Management Standards coupled with effective and efficient processes to enable fast paced registrations for the citizens of Pakistan. We will also consistently monitor our technology and processes for improvement and strengthening so that NADRA rises above most famous ID Solutions Providers in the International market..

One Million "Watan Cards" Issued to Flood Affected People

The National Database and Registration Authority (NADRA) has successfully issued one million Watan Cards and 300,000 computerised identity cards free of cost while Rs 20 billion have been disbursed among the flood affectees in a record time. This was stated by Tariq Malik, deputy chairman NADRA, in a statement issued here on Wednesday.

He said NADRAwas given a daunting task to assist the government for cash assistance while provincial govts, NADRA, PDMA and partner banks jointly had to to make the project not only a success but it had to get recognition by the global community.

He said that with the issuance of one million Watan Cards, NADRA had proved its capabilities ensuring transparent aid disbursement among the flood affectees. He said throughout the whole process, NADRA ensured that no deserving flood victim should be left without cash assistance while no imposter should be entitled for the cash aid.

Mr Malik said that NADRA was striving on zero error policy to ensure that only the deserving families were issued Watan Cards enabling them to draw benefits announced by the government, adding that the system did not allow any human intervention giving space to corruption.

He said NADRA staff were working to reach out to flood victims at a stretch. He said NADRA’s last effort to distribute cash assistance to internally displaced persons of Swat and Malakand regions, using biometric technology was a role model and the international media had regarded it the best strategy for crisis management and relief effort.

People Asked Not to Sell their Watan Cards

The Nation: Dated 5 November, 2010


The Watan Card holders should not sell their cards as subsequent installments of cash assistance will be made on the same card; this was stated by Tariq Malik Deputy Chairman NADRA in a statement on Thursday.

He urged that flood affectees who lost or sold their cards by mistake should contact the relevant banks to block their lost or sold card and get the new one as replacement on their CNIC.

“It’s your card; you own it and you are entitled for the replacement,” said Deputy Chairman.

He warned culprits not to exploit the vulnerability of flood victims with meager offers against their cards as severe actions will be taken against them. He said it is an identity fraud and such culprit will be handed over to law enforcement agencies.

More than 20 Billion Rupees of Cash assistance has been provided to more than 1.15 million flood victim Families through NADRA’s 100 distribution centers setup countrywide which has benefited approximately 10 million flood affected People.

Tariq Malik said that Watan Card program has become the world’s largest cash assistance program as an aftermath of disaster, as far as number of beneficiaries are concerned.

He pointed out the provincial government is responsible to endorse the right person for Watan Card, which is issued on the notification of concerned department. It has also duty to maintain law and order situation across the NADRA centers.

NADRA has deployed the WATAN Card strategy of cash assistance after it was approved by Council of Common Interests (CCI) meeting with the agreement of all four provinces, GB and AJK. Malik said and added NADRA team is working aggressively in the entire country to serve the applicants of Watan Cards in all four provinces including Gilgit-Baltistan and Azad Jammu and Kashmir.

NADRA with its biometric technology ensures that the beneficiary is the same person claiming to be resident of the areas notified as “flood hit area” under Calamity Act by provincial government.

Its strategy is based on Evidence of Identity (EOI) methodology, which is a new phenomenon and being observed by international aid agencies closely.

The process of cash distribution demands accurate identification of the beneficiaries as if in the ongoing financial assistance programme of the government. The EOI processes with its sophisticated biometric verification component establish exactly the identity of the aids beneficiary such as Watan Card holder; whether his/ her is living to the presenter links’ identity and with the account.

Rs 21b Help to Flood-hit Through Watan Cards

The News: Dated 17 November, 2010


National Database and Registration Authority (NADRA) has reached out to 1.2 million flood affected families and 21 Billion rupees have been disbursed in lieu of rehabilitation and reconstruction through 115 Watan card distribution centres established countrywide in just few weeks.

If this is not governance then what is?" questioned Tariq Malik, Deputy Chairman NADRA in a statement issued here.

Responding to criticism on media regarding speed of the program, Malik said in a country where file moves from one office to the neighboring one in a month, NADRA has established 115 centers, equipped them with technology, deployed resources and issued cash assistance cards with the speed of light. It has already become one of the largest cash assistance program in post disaster relief, as far as catering to such a huge masses is concerned.

Tariq Malik rejected the impression created by some media organizations that Widows and special persons are not getting Watan Cards. "We have already issued more than 90,000 Watan cards to flood effected widows and 3123 Watan cards to disabled persons as head of family. Remember all widows and disabled persons are not eligible -only those who belong to flood hit area duly notified by provincial governments are entitled for Watan Cards" said Malik.

Deputy Chairman said that NADRA has played its role and created a system under which funds can be distributed in a transparent way. "Its enforcement is responsibility of the provincial governments and they have to play their role," he added. NADRA has deployed the Watan Card strategy of cash assistance after it was approved by Council of Common Interests (CCI) meeting with the agreement of all four provinces, Gilgit Baltistan and AJK-Online

NADRA Achieves ISO 9001:2008 Certification

Business Recorder: Dated 1 December 2010


National Database and Registration Authority (NADRA) has succeeded in attaining the ISO 9001:2008 Certification for its Regional Headquarters in Islamabad.

“NADRA has always adopted the best standard for registration and delivery of National Identity documents for Pakistanis and it is committed to consistently monitor and improve its delivery service with support of customers, civil society and media”. said Tariq Malik Deputy Chairman NADRA here on Tuesday.

The audit of the NADRA was conducted by an internationally accredited body Bureau Veritas Certification (Pvt.) Ltd. on November 25-26, 2010. The auditors appreciated the system in place and commented positively on continual improvement initiatives for complaint resolution. Chairman NADRA being committed to Quality and excellence takes pride in enhancing service levels through cutting edge technology and state of the art processes.

On the achievement Deputy Chief of NADRA regards this certificate as an outstanding achievement attained as an outcome of consistent efforts by dedicated NADRA teams. NADRA has already achieved CMMI certification by Carnegie Mellon USA, ISMS (ISO 27001) and ISO 9001:2008 for other directorates. he said.

General Manager, NADRA Islamabad Brig. (R) Nasar Ahmed Mir, when contacted, placed fast paced customer registration processes and complaint resolution, while minimizing alien registrations, as the highest priority goals for PHQ NADRA, Islamabad.

He said that the certification has resulted in mapping and aligning of existing registration processes with International Quality Standards, and focuses on improved customer satisfaction and service efficiency for NADRA in future. These processes will be further streamlined and implemented at all other Regions of NADRA, he added.